We want your DvineTime™ experience to be a great one. Here are answers to common questions about dvinetime.com.
Can I get the refund if I don't like the products?
Yes. Items shipped from DvineTime™ can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.
Please go to our Return Policy for more details.
Shipping
Your orders will be sent out with available tracking numbers within 24 businesses hours once we confirmed your payments.
Why has my order tracking status not updated?
Tracking updates can be delayed when the parcel is:
- Going through local customs clearance procedures
- At the post office sorting center
-
Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues,etc.
How much is shipping?
We can provide free shipping on some special days. Enjoy them!
What if I have a question about my order?
For order or shipping questions, please email at: support@dvinetime.com
What should I do if I want to change the shipping address?
Please contact us. If the order has not shipped, we will update the address. We cannot change the delivery address after the order ships.
Custom Duty Or Import Tax
In our site DvineTime™ products prices do not include any taxes.
Warranty and Guarantee
All products in our site have 12 months warranty, so you can allways buy with confidence.
All items are brand new and passed the strict quality check.
If you are not satisfied when you received it and want to return, please return it for a replacement or money back (but first send us an email to support@dvinetime.com), the back shipping cost should paid by your side.
In case of defect or malfunction of a product purchased on our website, within the warranty period, please email support@dvinetime.com for more information on how to proceed.
More Questions?
Simply send us an email. We will respond to all e-mails within 1-2 business days and we will do our best to make your DvineTime™ experience a great one!
