Return/Refund Policy – Dvine Time

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    Return/Refund Policy

     

    Order Cancellation

    We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

     

    Returns

    We accept return of products. Customers have the right to apply for return within 30 days after the receipt of a product.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You´ll also need the receipt or proof of purchase.

    To start a return, you can contact us at support@dvinetime.com. If your return is accepted, we´ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Color Errors: If the color of the item received is not what was ordered, you are eligible to get another of this item sent to you.

    If the return is caused by the consumer, the consumer shall bear the shipping fee. The specific shipping fee is based on the express company you choose. Our after-sales department will refund within 1-3 business days after receiving the returned item.

    If due to our reasons, the goods received are damaged or not correct, the consumer is therefore not required to bear the shipping fee for this reason.We will re-ship to buyers for free.

    As for product damage caused by a third-party transportation, the customer should provide us with photos of the damaged item as evidence, and we will then offer replacement or refund accordingly.

     

    Damages and issues

    Please inspect you order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Send us a photo by email.

     

    Exceptions / non-returnable items

    Certain types of items cannot be returned, like perishable goods (suchs as food, flowers or plants), custom products (such as special orders or personalized items).

     

    Refunds 

    Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Please make sure to contact us first before returning any item back. 

    After we confirming that the product has not been damaged on purpose, we will exchange the product.

     

    Late or Missing Refunds (if applicable)

    If you haven’t received a refund yet, please wait a while and re-check your bank account later. If your refund is still not received, then you can contact your credit card company, and it may take some time before your refund is officially posted. Last, you can also contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this but still haven’t received your refund yet, please contact us at support@dvinetime.com.

     

    About Return & Refund

    1. Send us an email about the reason for the return and obtain the return permission.

    2. We will send the return address to you via email, and you need to return the goods to the designated address mentioned in the email and send us the logistics tracking number.

    3. We will send you refund and a screenshot of the refund information after we receive the returned goods.

     

    Package lost

    We will not be responsible if the returned package gets lost during the shipment, original post office receipt must be kept to make the claim.

     

    For anything need our help?

    Email us at: support@dvinetime.com

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